Privacy Policy

Last Updated: January 2026

At kc99, we take the privacy and security of our users seriously. This Privacy Policy explains in clear terms how kc99 collects, processes, stores, and protects the personal information you provide when you register, play games, or transact on our platform. By accessing or using kc99's services, you acknowledge that you have read and understood this policy.

This policy applies to all players accessing kc99 from Bangladesh and any other region. We are committed to handling your data responsibly, in accordance with applicable data protection principles, and to maintaining the highest standards of transparency so you always know what information we hold and why.

1. Information We Collect

When you create an account or use kc99's platform, we may collect the following categories of personal information:

• Identity data: full name, date of birth, nationality, and government-issued identification documents required for KYC verification.
• Contact data: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other districts).
• Financial data: payment method details, transaction history, deposit and withdrawal records. We support bKash, Nagad, Rocket, Upay, and major bank transfers.
• Technical data: IP address, device type, browser type, operating system, cookies, session tokens, and usage logs collected automatically when you interact with our platform.
• Behavioural data: game play history, betting patterns, session duration, preferred game categories (such as cricket betting, slots, or live casino), and promotional interactions.

We collect this information directly from you during registration or gameplay, automatically through technical systems, or from trusted third-party verification partners when required for identity checks.

2. How We Use Your Information

kc99 uses the personal data we collect for clearly defined purposes only. We do not use your data for purposes beyond those listed below without first seeking your consent:

• Account management: creating, maintaining, and securing your kc99 player account, including processing login requests and verifying your identity.
• Payment processing: facilitating your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment partners, and maintaining accurate financial records.
• Legal compliance: fulfilling our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming regulations.
• Service improvement: analysing aggregated and anonymised usage data to improve platform performance, fix technical issues, and enhance the overall gaming experience.
• Marketing communications: sending you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive such communications. You may opt out at any time.
• Fraud and security: detecting, investigating, and preventing fraudulent activity, account abuse, or any breach of our Terms and Conditions on the kc99 platform.

3. Legal Basis for Processing

kc99 processes your personal data on one or more of the following legal bases: (a) your explicit consent given at the time of registration or opt-in; (b) the performance of our contractual obligations to you as a registered player; (c) compliance with applicable legal and regulatory obligations; or (d) our legitimate interests in operating a safe, fair, and commercially viable online gaming platform.

4. Data Sharing and Disclosure

kc99 does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party technology, payment processing, and identity verification partners who assist in delivering kc99's services. These partners are contractually bound to protect your data and may not use it for their own purposes.
• Legal obligations: competent regulatory authorities, law enforcement agencies, or courts when we are legally required to disclose personal data in connection with investigations, regulatory compliance, or court orders.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of kc99's business, your data may be transferred as part of that transaction. You will be notified in advance of any such change.
• Fraud prevention: fraud detection agencies and credit reference bureaus where we have a legitimate interest or legal obligation to share data to protect users and the integrity of our platform.

In all cases, kc99 requires any third party receiving your data to maintain strict confidentiality and to process it only for the specific purpose for which it was shared.

5. Cookies and Tracking Technologies

kc99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how users interact with our platform. We use the following types of cookies:

• Strictly necessary cookies: required for the platform to function correctly — including login sessions, security tokens, and shopping cart equivalents for in-game transactions.
• Analytical cookies: anonymised data about how pages are used, which games are most popular, and where users encounter technical issues — helping us improve kc99's platform continuously.
• Preference cookies: storing your settings such as language choice, timezone, and display preferences so you do not have to reconfigure them on every visit.

You may disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on kc99. By continuing to use the kc99 platform after being presented with this notice, you consent to our use of cookies as described above.

6. Payment and Financial Data

kc99 processes all financial transactions through secure, encrypted payment gateways. When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other supported method, your financial credentials are handled directly by the payment provider under their own security standards. kc99 does not store your full card numbers, mobile banking PINs, or bank account passwords.

Transaction records (amounts, dates, transaction IDs, and payment method type) are retained by kc99 for audit, compliance, and dispute resolution purposes in accordance with applicable financial record-keeping obligations.

7. Data Retention

kc99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In general, active account data is retained for the duration of your account's existence plus a reasonable period after closure to handle any outstanding claims or regulatory queries.

When your data is no longer required, kc99 will securely delete or anonymise it. You may request earlier deletion subject to our legal obligations — please refer to the Your Rights section below for details.

8. Your Rights

As a kc99 user, you have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of the personal data kc99 holds about you at any time.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: also known as the 'right to be forgotten', you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal retention obligations.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
• Right to object: you have the right to object to our processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests, and we will cease such processing unless we can demonstrate compelling legitimate grounds.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to your request within a reasonable timeframe and, in most cases, within 30 calendar days.

9. Security Measures

kc99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include industry-standard 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and real-time fraud monitoring systems.

While kc99 takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, kc99 will notify affected users and relevant authorities as required by applicable regulations.

10. Minors and Age Restriction

kc99 is strictly an adults-only platform. Our services are intended exclusively for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal information or has accessed kc99's platform without authorisation, please contact us immediately at [email protected] so we can take prompt action to remove the data and close any underage account.

11. Changes to This Privacy Policy

kc99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you via email or a prominent notice on the kc99 platform before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of kc99's platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact us to close your account.

12. Contact and Data Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kc99 handles your personal data, please do not hesitate to contact our support and data protection team. We are committed to resolving your queries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our team operates 7 days a week and aims to respond to all data-related inquiries within 2 business days.