Terms & Conditions

Key Highlights

1. Introduction

Welcome to kc99, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions ("Terms") govern your access to and use of the kc99 website, mobile interface, and all associated services (collectively referred to as the "Platform"). By registering an account, accessing any game, placing a bet, or otherwise using the Platform in any capacity, you unconditionally accept and agree to be bound by these Terms, including any policies, guidelines, and amendments that may be published from time to time.

These Terms constitute a legally binding agreement between you (the "Player") and kc99 (the "Operator"). If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account. It is your responsibility to regularly review these Terms, as the Operator reserves the right to update them at any time.

kc99 operates as a digital entertainment service accessible to eligible residents of Bangladesh. We are committed to providing a transparent, fair, and enjoyable online gaming experience to all registered members. Our platform features cricket betting, live casino games, slots, and crash games, all accessible via bKash, Nagad, Rocket, Upay, and other popular local payment channels.

2. Eligibility Requirements

To register and use the kc99 Platform, all players must satisfy the following eligibility criteria at the time of registration and on a continuing basis throughout their membership:

• You must be at least 21 years of age. Players under the age of 21 are strictly prohibited from registering or using any service on the Platform.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming services in your jurisdiction.
• You must provide accurate, truthful, and current personal information during registration, including your full name, date of birth, and a valid contact number or email address.
• You must not be an employee, contractor, director, agent, or close relative of kc99 or any affiliated company.
• You must not have been previously self-excluded from gambling services or had an account terminated by kc99 due to a violation of these Terms.

kc99 reserves the right to request identity documents or additional verification at any time to confirm a player's eligibility. Failure to provide requested documentation within the specified timeframe may result in account suspension or permanent closure.

3. Account Registration & Verification

Each player is permitted to hold only one active account on the kc99 Platform. The creation of multiple accounts by the same individual, whether using different names, email addresses, phone numbers, payment methods, or devices, is strictly prohibited and may result in the immediate suspension of all associated accounts and forfeiture of any pending balances. During the KYC (Know Your Customer) verification process, you may be required to submit:

• A valid government-issued photo ID such as a National Identity Card (NID), passport, or driving licence.
• Proof of address, such as a utility bill, bank statement, or official government correspondence dated within the last 90 days.
• Proof of payment method ownership, such as a screenshot of your bKash or Nagad account matching the registered mobile number.
• A selfie or photograph alongside the submitted identity document, as requested by our verification team.

kc99 employs industry-standard SSL encryption to protect all data submitted during registration and KYC. Account security is the responsibility of the player; you must keep your login credentials confidential and notify support immediately if you suspect any unauthorised access to your account.

4. Deposits & Withdrawals

kc99 supports a range of trusted local payment methods tailored to Bangladesh's financial ecosystem. All transactions must be conducted in Bangladeshi Taka (BDT). The available deposit and withdrawal methods include, but may not be limited to:

• Mobile financial services: bKash, Nagad, Rocket, and Upay.
• Bank transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
• Card payments: Visa and Mastercard (where available and subject to local banking regulations).
• Minimum deposit: ৳500. Minimum withdrawal: ৳1,000. Maximum daily withdrawal limits apply and may vary based on account verification status.

Withdrawal requests are typically processed within 24 to 72 hours, subject to successful identity verification and compliance review. kc99 reserves the right to place a temporary hold on withdrawals pending further verification in cases where unusual or high-value activity is detected.

Players are responsible for any transaction fees imposed by their chosen payment provider. kc99 does not charge additional processing fees on standard deposits or withdrawals. Any bonuses credited to an account must satisfy the applicable wagering requirement and rollover conditions before a withdrawal can be approved.

5. Bonuses & Promotions

kc99 offers a welcome bonus and various ongoing promotional offers to both new and returning players. All bonuses are subject to the following terms and conditions, which are in addition to the general Terms set out herein:

• A minimum qualifying deposit of ৳500 is required to activate any welcome bonus or first-deposit promotional offer.
• All bonus amounts are subject to a wagering requirement of at least 20x (twenty times) the bonus value before any withdrawal of bonus-related funds can be requested.
• Bonuses are valid for 30 calendar days from the date of credit. Any unused bonus balance and associated winnings will be forfeited upon expiry.
• Only one active bonus per player is permitted at any given time. Players may not combine multiple promotional offers unless explicitly stated in the promotion terms.
• kc99 reserves the right to modify, suspend, or cancel any promotional offer at any time without prior notice. In the event of a cancellation, bonus balances that have not yet met the wagering requirement will be removed from the player's account.

Any attempt to exploit, abuse, or manipulate the bonus system — including but not limited to placing risk-free or hedged bets, using software-assisted betting patterns, or coordinating with other players to circumvent rollover conditions — will be treated as a material breach of these Terms and may result in the forfeiture of the bonus, associated winnings, and termination of the account.

6. Responsible Gaming

kc99 is firmly committed to promoting responsible gaming practices across all areas of our platform. We recognise that gambling can become harmful if not approached with care, and we provide a range of tools and resources to help players maintain control over their gaming activity:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits on their account by contacting our support team at [email protected].
• Self-exclusion: Players who feel they need a break from gambling may request a temporary cool-off period (7 to 90 days) or a permanent self-exclusion from the Platform.
• Reality check reminders: Players may opt in to session time reminders to help manage how long they spend on the platform in a single session.

If you believe gambling is negatively impacting your daily life, finances, or relationships, we strongly encourage you to seek help. Contact our support team immediately at [email protected] or consult a qualified mental health professional. kc99 is a platform for entertainment, not a solution to financial difficulties.

7. Prohibited Activities

The following activities are strictly prohibited on the kc99 Platform. Engaging in any of these activities may result in immediate account suspension, permanent termination, and legal action where applicable:

• Using the Platform for any money laundering, fraud, or other unlawful financial activity.
• Employing bots, automated scripts, artificial intelligence tools, or any third-party software to gain an unfair advantage in any game or betting market.
• Colluding with other players to manipulate game outcomes, share bet information, or exploit promotional structures.
• Attempting to access, reverse-engineer, or tamper with the Platform's source code, game algorithms, random number generators (RNG), or security infrastructure.
• Providing false personal information, using another person's identity, or registering an account on behalf of a third party.

kc99 reserves the right to investigate any suspected breach of these prohibitions and, where evidence supports it, to report the matter to the relevant law enforcement or financial regulatory authorities in Bangladesh.

8. Intellectual Property

All content published on the kc99 Platform — including but not limited to game graphics, logos, icons, interface designs, promotional artwork, written content, and underlying software code — is the exclusive intellectual property of kc99 or its licensed content providers. All rights are reserved. No part of the Platform's content may be copied, reproduced, redistributed, or used for commercial purposes without express written consent from kc99.

The kc99 brand name, logo, and associated trademarks are protected. Unauthorised use of any kc99 branding elements — including in social media posts, affiliate marketing materials, or any other external communications — is expressly prohibited and may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable law, kc99 and its officers, directors, employees, agents, and third-party content providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of funds, loss of data, business interruption, or any other financial loss. This limitation applies regardless of whether kc99 has been advised of the possibility of such damages.

kc99 does not guarantee the uninterrupted availability of the Platform. Scheduled maintenance, technical incidents, or force majeure events may temporarily affect access. In such cases, kc99 will endeavour to provide advance notice where practicable and restore normal service as quickly as possible. No compensation shall be payable for any period of unavailability.

10. Amendments & Governing Law

kc99 reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. The most current version of the Terms will always be published on this page with a revised "Last Updated" date. Your continued use of the Platform following any update constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically for changes.

These Terms are governed by and construed in accordance with the laws applicable to digital entertainment services. Any dispute arising from these Terms or the use of the Platform shall be submitted to binding arbitration or the competent courts of the relevant jurisdiction. kc99 and the player agree to first attempt resolution of any dispute through good-faith negotiation before escalating to formal legal proceedings.

kc99 operates as a fair-play certified digital gaming service and complies with all applicable safe and responsible gaming standards. While we do not make specific regulatory claims, our platform applies industry-best security, fairness, and anti-fraud practices to protect every player on the Platform.

11. Contact & Support

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you require assistance with your kc99 account, our dedicated customer support team is available 24/7 to assist you. You may reach us via email at [email protected]. Please include your registered username and a clear description of your query to help us respond promptly.

For responsible gaming concerns, account self-exclusion requests, or to set deposit limits, please contact [email protected] directly and our team will respond within one business day. Your wellbeing is our priority.